Senior Manager, Process Improvement - Job Listing

Essential Duties and Responsibilities:
- Manage development of all policies, procedures, and work instructions consistent with program guidelines.
- Manage the planning, analysis, and implementation of all project change requests.
- Manage the development of all Business Process Summary (BPS) documents.
- Manage and provide leadership.

Job Specific Essential Duties and Responsibilities:

Strategic Leadership & Governance

- Execute the enterprise process improvement strategy aligned to corporate objectives and federal contract priorities.

- Participate in establishing governance, prioritization, and intake processes for process improvement initiatives across programs and shared services.

- Serve as an authority and primary point of contact for process improvement within the organization.

- Partner with program and functional leadership and teams to identify high-impact improvement opportunities tied to cost, schedule, quality, risk, and customer satisfaction.

- Regularly brief leadership and contract stakeholders on improvement progress, outcomes, and risks.

- Build strong partnerships across programs, functions, and customer-facing teams.

Technology & Automation Enablement

- Partner with IT and Digital teams to align process improvement with system modernization, automation, and AI initiatives.

- Evaluate opportunities for workflow optimization, automation, and system enhancements as part of improvement efforts.

- Ensure business processes are clearly defined and ready for technology enablement (“process before tools”).

Federal Contract & Compliance Support

- Ensure process improvements support compliance with federal regulations, external certifications, and quality management requirements.

- Align improvement initiatives with performance targets, audit outcomes, and risk mitigation objectives.

- Collaborate with Quality, Risk, and Program Management teams to embed sustainable controls and monitoring into improved processes.

Continuous Process Improvement Execution

- Oversee and guide complex, cross-functional improvement initiatives using Lean, Six Sigma, PDCA, and related methodologies.

- Establish and monitor performance metrics to verify that improvements deliver measurable, sustained results.

- Standardize tools, templates, and best practices for process improvement across the organization.

Minimum Requirements

- Bachelor's degree in related field required.

- 7-10 years of relevant professional experience required.

Job-Specific Minimum Requirements:

- Bachelor’s degree. Additional years of relevant experience will be considered in lieu of degree.

- 7+ years of experience in process improvement, operational excellence, or business transformation, with significant experience in federal contracting environments.

- Due to customer requirements, this position requires United States Citizenship.

- Demonstrated leadership of large, cross-functional improvement initiatives with measurable results.

- Deep knowledge of Lean, Six Sigma, PDCA, or similar structured improvement methodologies.

- Proven ability to influence leaders and drive change across complex organizations.

Key Competencies:

- Strategic thinking and execution

- Executive communication and influence

- Data-driven decision making

- Change management and stakeholder engagement

- Team leadership and talent development

- Federal compliance and operational rigor.

Preferred Skills and Qualifications:

- Lean Six Sigma Black Belt or equivalent certification.

- Experience integrating process improvement with IT modernization, automation, or AI initiatives.

- Familiarity with Quality Management Systems (e.g., ISO, CMMI, ITIL) in a federal context.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.