Manager of Regulatory and Patient Safety
Job Requirements
General Summary
Works independently under the general direction of the Director of Quality and Patient Safety to ensure compliance with quality measures and other performance indicators required by regulatory and accrediting entities, while promoting a culture of patient safety. Responsible for development, implementation, and evaluation of processes to support ongoing compliance with The Joint Commission, Maryland Department of Health, Centers for Medicare & Medicaid (CMS) and other regulatory bodies as required. Leads and works collaboratively with internal and external partners to achieve continuous regulatory and accreditation compliance, positive survey outcomes, and a safe environment for patients and staff.
Provides the tools, techniques and skills necessary for patient safety, outcomes measurement, process improvement as well as thorough and credible root and apparent cause analysis processes. Works with leadership, staff and physicians to provide a planned, systematic, organization-wide approach to identify, measure, monitor, and evaluate patient safety and improvement activities. Helps develop and revise policies and procedures; interprets and ensures compliance with UMSJMC policies, quality standards, regulations and codes. Develops and maintains interactive and collaborative relationships with key medical staff.
Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. - In conjunction with the Patient Safety and Regulatory Coordinator, and Patient Safety Officer, assumes primary responsibility for, organizes, coordinates and leads activities and improvement related to accreditation and regulatory compliance. Responsible for the development and coordination of action plans and the monitoring of action plans in order to sustain improvements.
- Continuously evaluate and improves the patient safety program, based on internal/external requirements and standards. Leads activities to improve event reporting and response to near miss events. Collates information gathered during patient safety rounds, including development of action plans to address identified deficiencies. Utilized knowledge of patient safety risks to identify needs for educational programs around patient safety issues.
- Collaborates with all staff, clinical professionals and administrative leadership to foster a culture of accreditation readiness thereby assuring safety, quality care and regulatory compliance.
- Harmonizes improvement efforts with other activities in the organization utilizing knowledge of accreditation standards. Participates in safety, environmental, and leadership rounding. Works with Leaders and Physicians to organize and incorporate accreditation readiness communication into standing meetings and huddles.
- Leads clinical audits/assessments and chart reviews to identify accreditation and compliance issues. Utilizes data from a variety of sources to identify opportunities to improve the systems in the delivery of care. Validates electronic data as appropriate.
- Conducts tracers and identifies accreditation and regulatory compliance issues at unit, department, and organizational level, and provides timely and actionable feedback to physicians and staff. Collects, enters, aggregates, and trends tracer findings, and presents results to unit, departments, and leadership. Develops targets and improvement plans when necessary. Trains staff and leaders in tracer activities.
- a. Participates in onsite visits by regulatory agencies including for cause visits and complaint investigations.
- b. Serves as the representative for external interaction with accrediting and regulatory bodies. Primary point of contact for all agencies during announced and unannounced surveys. Chairs the Joint Commission Preparatory Committees. Manages official communication with accrediting and regulatory bodies, assuring timely completion of all submissions, including (not limited to) applications, periodic reviews, corrective action plans, and responses to inquiries and survey findings.
- c. Develops and leads innovative new programs to increase involvement of front-line staff and all care team members in accreditation related initiatives. Builds strong working relationships with all clinical staff and management to help achieve compliance.
- d. Identifies needs for educational programs; develops and delivers multidisciplinary educational sessions, or facilitates and coordinates obtaining training sessions utilizing knowledge of patient safety risks, quality, regulatory standards and policies. Participates in the education of medical staff, employees, and leadership.
- e. Serves as the expert regarding Joint Commission and CMS standards, and stays abreast of changing regulatory requirements. Maintains current knowledge of certification requirements as applicable to the organization.
- f. Coordinates meetings, creates agendas, determines membership for regulatory related meetings.
- g. Gathers metrics where applicable. h. Does related work as assigned.
Work Experience
Education and Experience 1. Bachelors of Science in Nursing or equivalent Health Care Field (required) 2. Masters of Science in Nursing or equivalent Health Care Field (preferred) 3. 5 years clinical experience in hospital including experience with facilitating and leading safety and quality improvement initiatives. 2 years experience in quality or safety role preferred.
Certification & Licensures Current Maryland license in good standing as Registered Nurse or equivalent Health Care Field (required) CPHQ &/or CJCP (preferred)
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