The Temporary Quality Data Analyst will support NCQA’s enterprise data quality initiatives by assisting with the review, analysis, and cleanup of historical Salesforce account data. This role focuses on identifying potential duplicate records, applying documented data governance rules, and preparing records for review and approval, ensuring high-quality, reliable customer data across systems. Our account database contains approximately 109,000 records, with an estimated 50% duplication rate. This role will work to reduce duplicates and assign records to proper hierarchical structure, which is essential for accurate reporting, segmentation, and strategic decision-making. This is a temporary position for approximately 6 - 9 months working full-time (Monday - Friday, 40 hours/week).

Key Responsibilities

• Review Salesforce account data and reports to identify potential duplicate records based on defined criteria.
• Apply documented business and data governance rules to assess account eligibility for deduplication.
• Manually group and analyze potential duplicate accounts, documenting rationale and identifying risks.
• Prepare candidate deduplication lists and supporting documentation for governance and approval review.
• Support approved Salesforce account merges in accordance with role-based access and separation-of-duties controls.
• Maintain clear documentation and audit trails for all reviewed and processed records.
• Escalate data quality issues, exceptions, or policy conflicts to designated data stewards or governance teams.
• Track progress and support reporting on historical data cleanup efforts.
• Support historical data clean up to associate accounts to the appropriate hierarchy structure. 

Expected Outcomes

• De-duplicated, hierarchically structured account dataset, threshold 90% accuracy.
• Improved reporting accuracy and decision-making confidence.
• Reduced manual rework and data-related escalations.
• A clear path to ongoing data quality management and governance. 
• Ongoing maintenance and oversight of duplicates and account hierarchy by QSA Sr. Analyst Quality Audit & Operations

• Experience working with Salesforce (Lightning preferred) or similar CRM platforms. Salesforce data management experience preferred.
• Strong data analysis and data quality review skills with high attention to detail.
• Ability to follow documented processes, policies, and governance standards.
• Proficiency in Microsoft Excel, including filtering, sorting, and basic formulas.
• Strong written communication skills for documentation and issue escalation.
• Comfort working with structured data and repetitive review tasks.

Compensation & Timeframe: 

• This is a temporary position pays in the range of $30.00 - $35.00 per hour, depending on experience.
• This position is expected to last for approximately 6 - 9 months. 
• Full-time hours Monday - Friday, 40 hours/week. 

NCQA is committed to being an employer of choice and fostering an inclusive culture and workplace. 

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws. NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).